Frequently Asked Questions

Should you have any troubles with inclue!, we are here to help. Please visit our Forum to report any bugs or technical problems you may encounter. You can also suggest features you would like to see in our future releases.

If you would like to email or call a human you can find our contact details here.

Frequently Asked Questions

What are web feeds?

Web feeds are ways for web site owners to broadcast their content in near real-time. Web feeds are received and read in a web feed reader like inclue!.

Web feeds are used to update people about all kinds of information, news, sports, media, and jobs. For example keep up to date with craigslist, eBay items, or search terms.

Podcasts are web feeds that have music and/or spoken audio content.

Webblogs (or Blogs) are journals that millions of people write online everyday. They cover almost any subject imaginable.

RSS & XML buttons (RSS Icon and XML Icon) are used to indicate web pages that have feeds on them. You can use the inclue! Add Feed button in your browser to add these feeds.

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How do I add a web feed?

Add web feeds with the inclue! Add Feed button.

Keep Outlook™ or Express™ open to add a feed.

You can also add web feeds manually. First copy the web feed URL, then

    in Outlook™ go to the inclue! Toolbar - select Add feed.

    in Express™ go to Tools - inclue! - select Add feed.

Paste the web feed URL into the space provided and click OK.

571 of 1139 people found this information helpful.

How do I get web feeds?

Keep an eye on the Add Feed Button whilst surfing the internet using Internet Explorer™ or FireFox. When the button lights up there are web feeds on that page for you to add. Simply click on the and the feed will be added to your list.

Some sites publish several feeds on the same page. All you need to do is click on the Add Feed button and select a feed from the list.

You need to have Outlook™ or Express™ open to add a feed.

You can also find web pages with the XML Icon or RSS Icon icons, click on inclue!'s Add Feed button to add the feed from those pages.

inclue! also provides a feed directory at www.inclue.com/webfeeds.

813 of 1600 people found this information helpful.

Adding a web feed in Internet Explorer™ or FireFox™

When you visit a web page with RSS web feeds on it, the inclue! Add Feed button will be highlighted.

If no feeds are detected the button is grey .

Click on the button, it lists available feeds. Select a feed and click on it. Make sure you have Outlook™ or Outlook Express™ open to add the feed. The web feed is automatically added in the inclue! folder in Outlook™ or Outlook Express™.

If you see an Orange box and the inclue! Add Feed button doesn’t glow, click on the box and then the inclue! Add Feed button should discover the feed on the XML page.

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How do I close or open the inclue! pane?

    In Outlook™ go to inclue! - select Show inclue! Pane.

    In Express™go to Tools - inclue! - select Show inclue! Pane.

The inclue! pane is visible when the check mark is present. Selecting the menu option toggles the pane on and off.

You can also drag the inclue! pane border to close or open it.

540 of 1063 people found this information helpful.

How do I delete web feeds (unsubscribe)?

Here are few ways to delete web feeds:

Highlight the web feed folder, press delete on your keyboard.

Highlight the web feed folder, right hand click and select delete.

In Outlook™ - highlight the web feed folder, then in the Outlook™ toolbar select inclue! - Delete feed.

In Express™ - highlight the web feed folder, then go to Tools - inclue! - select Delete feed.

539 of 1079 people found this information helpful.

How do I import / export an OPML file?

To import an OPML file:

Outlook™: In the toolbar select inclue! : Import OPML, then find the OPML file. Click OK.

Express™: go to Tools - inclue! - Import OPML, then find the OPML file. Click OK.

To export an OPML file:

Outlook™: In the toolbar select inclue! - Export OPML: name the OPML file. Click OK.

Express™: go to Tools - inclue! - Export OPML: name the OPML file. Click OK.

529 of 1073 people found this information helpful.

How do I update my web feeds more/less often?

inclue! updates web feeds every 60 minutes. You can change this interval:

Outlook™: in Outlook™ toolbar select inclue! - Options , change the value of: "Download feeds every", then click OK.

Express™: go to Tools select inclue! - Options, change the value of: "Download feeds every", then click OK.

To manually update your feeds in your e-mail client, select: inclue! - Update feeds.

517 of 1060 people found this information helpful.

How do I uninstall inclue!?

In the lower left hand corner of XP or Windows 2000 select start - All Programs - inclue! and click Uninstall.

By default your inclue! web feed folders will remain in your e-mail client, so you may access your information later.

To remove and delete the inclue! folder (with your web feeds):

Outlook™: open Outlook™ highlight the inclue! for Outlook™ folder, right hand click and press Close "inclue! for Outlook™" .

Express™: open Express™ highlight the inclue! for Express™ folder, right hand click and press Delete.

If you have installed the Add Feed button in FireFox™, please remember to uninstall it.

544 of 1090 people found this information helpful.

How do I uninstall Add Feed button from FireFox™?

Open FireFox™ browser, select Tools - Extensions: highlight "inclue! Feed Discoverer", select Uninstall.

You will have to close FireFox™ and reopen it for the uninstall to take place.

530 of 1076 people found this information helpful.

What about my privacy?

We strive for being polite in everything we do. We do not ask you to sign up with your email address to use inclue!.

We maintain statistical aggregates of software behavior; we don't know what you do personally.

See our Privacy Policy for more information.

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Allowing media playback in inclue!

inclue! allows you to watch and listen to media in Outlook™ and Outlook Express™ by changing your security settings from Restricted Zone to Internet Zone. The following section explains what this means.

Here is an example of YouTube feed item allowing media playback (Internet Zone):

Media playback allowed

Below is the same feed item not allowing media playback (Restricted Zone):

Media playback not allowed

What is a Security Zone?

You can think of security zones as invisible boundaries that prevent certain Web-based applications from performing unauthorized actions with a Web browser or browser based application such as Outlook™ and Outlook Express™.

There are two primary types of Security Zones

Internet Zone: This zone contains Web sites that are not on your computer or on your local intranet, or that are not already assigned to another zone.

Restricted Sites Zone: This zone contains Web content that you treat as not trusted. The Restricted Sites zone contains Web content that is not on your computer or on your local intranet, or that are not already assigned to another zone.

Important: changing security setting may increase your security risk. These steps may also make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend before you make these changes, that you evaluate the risks that are associated with implementing this process in your particular environment. If you choose to implement this process, take any appropriate additional steps to help protect your system such as the use firewalls and antivirus software.

If you choose to change these settings, do so at your own risk.

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Is my email safe?

We never capture any information from you or send you emails unless YOU write to us and request information from us. In that case, we merely respond to your email - still without collecting personal information. See our privacy policy for details.

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What are the technical details?

We support: RSS versions 0.9x, 1.0 and 2.0 and Atom 0.1, 0.2 and 0.3.

inclue! works in all versions of Outlook™, Outlook Express™, with Internet Explorer™ 5.5-7.x. and Mozilla Firefox™ browsers.

inclue! does not support Windows Millenium Edition operating system.

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How do I set up a FeedBurner FeedFlare?

Add an inclue! FeedFlare in FeedBurner™ to get more subscribers.

First sign in to your account at www.feedburner.com then select the title of the Feed to Flare.

FeedFlare Help

  1. Select Optimize.
  2. Select FeedFlare.
  3. Copy & paste ../xml/inclueflare.xml into the box.
    Check both Feed & Site Boxes then select Add New Flare.

Congratulations! you have the inclue! FeedFlare working hard 24/7 getting new subscribers for you.

655 of 1304 people found this information helpful.

Troubleshooting

No Internet Explorer™ Add Feed button

If you have successfully installed inclue! the Add Feed button should be installed. You might have to activate it.

In Internet Explorer™ toolbar select View -Toolbars, then select inclue! You may need to close down Internet Explorer™ and re-open it.

If the button still does not appear please check if your toolbar is locked. Select View - Toolbars and make sure "Lock the Toolbars" is not checked. Then close and re-open Internet Explorer™. The button should be visible.

510 of 1027 people found this information helpful.

No Add Feed button in FireFox™

How to get Firefox Extension (Add Feed button) if you didn’t install it with inclue!.

Open up your FireFox browser, go to: get Add Feed button for FireFox and then follow install instructions.

Restart Firefox when asked.

658 of 1306 people found this information helpful.

The Add Feed button does not light up

If the Add Feed button is grey , inclue! doesn’t recognize any feeds on that particular web page. Please surf around the site and see if web feeds might be located on another web page. Also try refreshing the page.

Clicking on the orange box will sometimes work. The inclue! Add Feed button should light up and you will be able to add that feed.

530 of 1044 people found this information helpful.

Videos & Music do not show in web feeds

In order to enable Outlook or Express to play video and audio tick on the: "Allow media playback in feeds" in the Inclue! menu.

For best experience, please make sure you have the latest Adobe Flash, Apple Quicktime and Windows Media Player software installed.

Attention: FireFox users! Outlook and Express use Internet Explorer, so even if you have the latest Flash in FireFox, you still have to update your Internet Explorer browser.

Please open up Internet Explorer and browse to the Adobe Flash Detection page. This page will tell you which version of Flash is installed. For the best experience use Flash 8 or higher. If you do not have Flash, this page will help you get the latest version.

Get Quicktime

Get Windows Media Player

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I deleted the web feed folder accidentally

You can re-subscribe to the feed by visiting the original website page where you found the RSS feed.

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I created a sub folder to group my web feeds

inclue! does not support this feature yet. Please do not create sub folders for your web feeds.

If you do so, inclue! will be unable to find the folder. You will no longer receive fresh web feed items from that feed.

520 of 1036 people found this information helpful.

I renamed a web feed folder

inclue! does not currently support this feature.

Please do not rename your inclue! web feed folders. If you do so, inclue! won’t be able to deliver fresh updates.

We are working on adding this feature :)

516 of 1034 people found this information helpful.