Are You A Used Car Owner? Here’s Why You Should Check For Extended Warranties

In today’s economy, more and more people are choosing to purchase a used vehicle as opposed to a brand new one. In fact, certified pre-owned sales reached a record 2.6 million units in 2016. And considering the fact that there are 214 million licensed drivers in the U.S., used vehicles make up a significant portion of total vehicles on the road. However, there’s one extremely important precaution that many used vehicle owners forget: taking the time to fully understand the terms and conditions of the manufacturer’s warranties. Why Are Extended Warranties So Important? Pennsylvania newspaper The Morning Call provides this cautionary tale: Phyllis Kriz and her husband, of Lower Towamensing Township, Pennsylvania, purchased a used 2008 Nissan Ultima for their daughter back in 2013. But after just one year, the transmission failed. The car only had 71,000 miles on it, and the family had no choice but to get it repaired. Since it was outside of the manufacturer’s warranty, they paid the full cost of $5,200. But just last December, the transmission failed yet again. Upon taking the car to a Nissan dealership, they were told that the car did in fact have an extended manufacturer’s warranty on the transmission, which should have covered the costs of not one, but both repairs. Unfortunately, since the first repair wasn’t performed by Nissan, the second repair wouldn’t be covered, either. The Kriz family had voided the extended warranty. When Phyllis Kriz researched her warranty she learned that reimbursements were indeed possible for repairs made at any independent shops before the issue of the extended warranty in 2010. “It only seems fair to also extend this courtesy to customers who bought their vehicles used after the implementation, too, because we did not receive the formal notice,” Kriz told The Morning Call. Kriz took action by mailing receipts for both transmission repairs, along with an explanation of her unique situation, to Nissan corporate headquarters in Tennessee. After nearly a month without a response, she’s speaking out. “If we knew of the extended warranty, of course we would’ve had her bring the car to a dealer to be fixed and I was hoping this common-sense logic would be all that was needed for them to authorize our eligibility for reimbursement,” she said. After a reporter from The Morning Call contacted the automaker, Nissan eventually agreed to meet the family halfway and reimburse her for the second repair, done by Nissan, for a total of about $4,300. Kriz said that Nissan wouldn’t pay for the first repair job because Nissan parts were not used. “Nissan does not warranty repairs previously done by third-party repair shops...

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